Skip to main content

How do I start a free 7-day Trial?

The 7-day free Trial starts automatically after you register on Gologin! To register in the app, just download the app at https://gologin.com/download/ and install it on your device. You will be presented with the registration window at the first launch.

Are Browser Profiles any different on a Trial plan other than on a Paid one? Are they any worse?

No, they are not any worse or any different. You are getting the same quality on a Trial plan to test the features.

How do I buy a subscription plan?

To purchase a subscription plan, go to the main menu at the top-left > Settings & Members > Billing Plans > Change plan

When does my subscription end? When is the next subscription charge?

To get the date, go to main menu at the top-left > Settings & Members > Billing plans > Payment history section. The Expires on date would be the date when the plan ends and the date of the next payment.
You won’t see the exact timestamp of the subscription ending, however, you can approximate it based on the time of your most recent payment. Your next subscription charge will happen within an hour before or after your subscription ends.

How do I get my invoice or receipt?

Main menu at the top-left > Settings & Members > Billing plans > Payment history > Download receipt
For more details, please look into this article.

What payment methods do you accept?

We accept credit and debit cards, PayPal, Crypto, WeChat, Pix and bank account payments.
For more details, look into the payment methods article.

How do I cancel my subscription?

Go to main menu at the top-left > Settings & Members > Billing Plans > Cancel Subscription. Your profiles remain accessible until the current billing period ends.

Does canceling automatically refund my payment?

No. Cancellation stops future charges but does not trigger an automatic refund. To request a refund, write to support in the in-app chat or to support@gologin.com. Include the account, the purchase date and the reason.

Can I get a refund?

According to the Terms of Service:
  • First purchase of a subscription - a full refund if you ask for it within 14 days in the European Union and the United States, or within 7 days in other countries.
  • Renewals - recurring subscription payments aren’t refunded once processed.
  • Crypto payments - Gologin may decline a refund for purchases made with cryptocurrency.

How long does a refund take?

Support reviews a refund request within 5 business days. After approval, the money usually arrives within 3-14 days. In rare cases, payment providers take up to 30 days.

How do I switch to the Forever Free plan?

Go to Settings & Members > Billing Plans > Change plan and click Forever Free at the bottom of the page. Your workspace must have no more than 3 profiles. The Forever Free button isn’t shown while you have an active paid subscription. Cancel the subscription first (Billing Plans > Payment Methods > Cancel subscription) and switch after it ends.

Will my profiles be deleted if I cancel my subscription?

No. After the subscription ends, you can switch to Forever Free and keep using up to 3 profiles with no time limit. Gologin keeps the profiles of an account without a subscription for up to 180 days.

Can I buy a plan with fewer profiles than I have now?

No. If your workspace has more profiles than the plan allows, delete the extra profiles first. For example, to buy a plan for 10 profiles, you need to have 10 profiles or fewer.

I paid, but the app says my workspace has no subscription

A subscription belongs to the workspace it was bought for. Make sure you’ve selected the paid workspace in the top-left corner, then restart Gologin.

I paid with crypto. Do I need to cancel the subscription?

No. Crypto payments don’t renew automatically, so there’s nothing to cancel - the subscription simply ends after the paid period. To continue, pay again.

How do I downgrade my plan?

Downgrading is possible after your current billing cycle ends. Cancel your current subscription, wait for it to expire, then subscribe to a lower plan. Alternatively, you can message to support and we’ll make the downgrade for you!

How do I add team members?

Team members are available on all paid plans. Business, Enterprise, and Custom include one seat; on Professional, seats can be purchased separately. Go to main menu at the top-left > Settings & Members > Billing Plans > Change Plan and click + to add members.

What are the cloud browser concurrent session limits?

  • Professional: 1 session
  • Business: 2 sessions
  • Enterprise: 3 sessions
  • Custom: 4 sessions
You can buy more concurrent sessions in Settings & Members > Cloud Browser Usage > Buy more limits - see Cloud Browser Usage. These limits apply to cloud (Run in Cloud / web app) launches only. Local desktop launches are not limited by plan.

Which cryptocurrency networks are supported?

Crypto payments go through Cryptomus. The available coins and networks are listed on the payment page, where you choose the ones you’ll pay with.
Send the coin you chose on exactly the network shown on the payment page. A payment sent on another network will not arrive and cannot be recovered. Always verify the network before sending.

My payment went through but my subscription wasn’t updated.

Bank transfers may take several days to process. Try restarting the Gologin app. If the issue persists after 24 hours, contact support with your payment confirmation.

I’ve got 2 GBs of residential traffic with my annual subscription. Does it get updated monthly or yearly?

Your 2 GBs of traffic get updated monthly on any annual subscription. If you’ve spent some of it during the month, it will get replenished the next month up to 2 GBs.

Can I buy a Gologin subscription for less than 100 profiles?

You can purchase any of the current Professional plans that offer less than 100 profiles: Professional 10, Professional 25 or Professional 50 profiles. We currently don’t offer setting a custom profile amount for plans with the profile count less than the Custom plan. If you’ve registered before 2026 and don’t have such subscription options, please contact human support so that the team can transfer your account to the new pricing.

”You’ve used all 25 creations this month” – why can’t I create a new profile on the Free plan?

The Free plan allows up to 25 profile creations per calendar month, separately from the limit of 3 profiles in your account. Once you’ve created 25 profiles in a month, new ones can’t be created until the limit resets on the 1st of the next month at 00:00 UTC, even if you’ve deleted some profiles. You can check your current usage in Settings & Members > Billing Plans (Profile creation limit). If you need more profiles right away, upgrade to a paid plan, which has no monthly creation limit.